Questions, technical problems, billing or subscription questions, account issues, or feedback. Email the Rovexa team and a real person will get back to you.
A real person reads every email.
We respond to most enquiries the same day, generally within an hour.
Trouble signing in, or need to change details on your account? Email us from the address on your account so we can find it quickly.
Email usApple and Google handle billing for Rovexa. Manage, cancel, or request a refund through the store you subscribed with. We can help with anything else.
Email usQuestions about your plan, logging lifts, photo meal logging, or syncing with Apple Health or Health Connect.
Email usGot an answer from your coach that looked off, or want to understand why it suggested something? Tell us what you asked and what it said.
Email usSomething crashing or not loading? Include your device, OS version, app version, and the steps that led to the problem. A screenshot helps.
Email usQuestions about your data, or want your account deleted? See our Privacy Policy, or follow the steps on the Delete Account page.
Email usYou can delete your account in the app under Settings > Account > Delete account. If you no longer have the app installed, you can request deletion by email instead. The Delete Account page has the full steps and explains what happens to your data.
Rovexa subscriptions are billed by Apple or Google, so you manage them through the store you subscribed with. Cancelling there stops the next charge. Deleting your account does not cancel your subscription.
Refund requests go through the App Store or Google Play and follow their policies. For anything else billing-related, email hello@rovexa.ai.
Email us at hello@rovexa.ai. We respond to most enquiries the same day, generally within an hour. If your question is about your account, write from the email address you signed up with.